The Liberia Electricity Corporation in collaboration with the Ministry of Finance and Development Planning has announced the implementation of a priority initiative of President George Weah, to provide electricity tokens to eligible households.
The Government said it is funding a one-time US$20.00 voucher per household. Issuance of the Vouchers started today, November 16 at 12:00 noon to end on Wednesday, 16th December 2020 at 12:00 noon.
All eligible customers will receive the equivalent of US$20.00 energy token for one (1) month on their meter(s). Customers with unmetered connections and registered on the LEC’s database will receive the US$20.00 through the LEC Office during the payment of their monthly bill.
Eligible customers would be able to receive their tokens in the following ways:
1. Go to the retail vendors and request a reprint of the last token on your meter. Please provide contact phone number and address to the vendor.
2. 2. Customers using their mobile phones kindly dial *288# on Lonestar MTN phones (at no cost), select 1 from the menu for the relief token and follow the prompts. This is the preferred method as this will ensure social distancing and make it easier to provide subsequent relief tokens once approved and issued.
3. 3. Call the customer service numbers below for any inquiries. A dedicated call center has been established with agents responsible for receiving and handling all calls from customers about the vouchers/tokens. The agents would be available from 8:00 am – 5:00 pm, Mondays to Saturdays. Customers who call in would be required to provide their details (name, meter number, phone number and address) and the vouchers/tokens will be sent by SMS for customer’s uploading. The customer call centre numbers to call are: 0881-379912 0775-275799